Service and support
Support at every stage
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We help you select, install and keep your units running reliably. Remote parameter monitoring (IoT) and module-swap servicing keep downtime to a minimum.
Remote monitoring (IoT)
Continuous online insight into operating parameters 24/7 and fast diagnostics — often without a service visit.
Hot-swap servicing
In furniture, the entire refrigeration module can be swapped in minutes without breaking the cold chain.
Manufacturer warranty
The manufacturer's standard — the details are agreed individually for each order.
Engineering support
Help with selection, installation and operation — from design through to commissioning.
Report a service issue
Describe the unit and the problem — our team will get back to you with a solution. You can also call: +48 14 611 32 20 or email office@aicool.pl.
Tip: have the unit's model code (SKU) and a short description of the symptoms ready — it speeds up diagnosis.